Celltradein Complaints and Reviews

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Main address: 3920 W Lawrence Ave. 60625 Chicago Illinois
, , support@celltradein.com
  • 15 complaints
  • $1.2K claimed losses
  • $77 average
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  • Apr 10, 2013
  • Cellular Phone
  • 1
  • 11

I got an offer of $220 for my iPhone 4GS 16G and sent it in with their prepaid shipping label. Tracking shows received and agreed to price for condition, but still have not received info about payment after several escalating emails. It's now been over 3 weeks with no response at all. I would take a little less money or choose to have the phone retuned to me, as several other sites offered... Read more

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  • Mar 07, 2013
  • Cellular Phone
  • 16

Sent the samsung galaxy 3 phone in for payment of $149.00 as described on their website. Waited and 24 hours later they said the phone was worth $1, it was 5 months old. So they said they'd return it. THAT WAS IN JANUARY....STILL WAITING FOR THE PHONE TO BE RETURNED. Now they do not have a phone number for customer service (ODD DON'T YOU THINK?) AND THEY WILL NOT RETURN AN EMAIL... Read more

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  • Feb 12, 2013
  • Cellular Phone
  • Orlando, Florida
  • 14

I sent my iphone to Celltradein, the company agreed to pay me $150. Later, they offered me $80 and sent me a check. The check was rejected by the bank and I was charged a service fee. I emailed CELLTradein and they responded by saying they changed banks, resubmit the check to the bank and it would go through. I resubmitted the check and it bounced again. My email to Celltradein remains... Read more

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  • Sep 03, 2012
  • Cellular Phone
  • Chantilly, Virginia
  • Iphone 3G
  • 4
  • 83

My boyfriend and I both got quotes from them for our iPhone 3G phones in very good shape. They quoted us $80 each so we sent them in. He opted for the direct payment, which was only for $64, and I got a check about 2 weeks later, also for $64 - no email asking me if I wanted to accept their offer for less. Our phones were exactly as we described them - not perfectly new, but in very good... Read more

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  • Aug 03, 2012
  • Cellular Phone
  • West Palm Beach, Florida
  • Iphone 3G
  • 45

Gave me an offer of $90.00 for my Iphone 3G. After receiving it i got an email saying that based on my phones condition they were prepared to offer $69.00. I said no refused the offer and asked them to send my Iphone back. They stopped replying to my emails and just sent the check for the reduced offer the parent company eBlaze Services, Inc got an well deserved F on the BBB rating they would... Read more

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  • Jun 11, 2012
  • Cellular Phone
  • Oklahoma City, Oklahoma
  • Htc Evo 4G
  • 12
  • 355

Sadly my story is similar to the other posts but I thought it best to tell it anyways to show they are STILL ripping people off. I sent in my HTC EVO 4G to them 4 weeks ago - they received it and offered me a lower quote than originally quoted for a phone in perfect condition. I had a screen cover and a case on the phone it was imaculate so I declined their offer and told them to send it back... Read more

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  • May 17, 2012
  • Cellular Phone
  • Sacramento, California
  • Titan Windows Phone
  • 32

I saw the advertisement online sent my Titan phone in I had only had the phone a week brand new and I decided I wanted another phone so I decided to take celltradein offer of 267.00 but low and behold when they get the phone they offer me 97.00 I declined the offer and asked them to return my phone here it is 3weeks later still no phone I'm going to look further into this situation and see... Read more

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  • Apr 21, 2012
  • Cellular Phone
  • Fort Collins, Colorado
  • Iphone 4
  • 37

I was given a quote for $205 for my iphone in excellent condition. It was like new, but when they received it they said it was average condition. They said they would only pay $164 and I could accept or reject their offer. I rejected the offer since Verizon would pay $185 and probably not try to rip me off. They said they would send the phone back, but about a week later I get a payment from them... Read more

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  • Mar 10, 2012
  • Cellular Phone
  • Dallas, Texas
  • Htc Evo
  • 5
  • 46

I sent my phone to them Dec 8, 2011 and I still have NOT heard back from them. I've sent numerous emails requesting status updates (no number is available). The last time I "Track My Trade" it stated that the payout has been released and should receive within 5 business days. Well, I've sent more emails asking what day the check was sent to my address since they don't like to... Read more

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  • Feb 15, 2012
  • Cellular Phone
  • Bellevue, Washington
  • Cellphone Htc Evo Shift 4 G
  • 1
  • 24

I send a phone to the company celltradein .com on feb 3 2012 this people say i have to clear the ESN or get another offr well i do it i dont receive any notice to today feb 15 2012 , I really need this money , I have prove from ups somebody name hecker receive the cellphone i try to contact by phone n i cant ! I want to report to the authoroties the fraud this people do us the consumers . I rally... Read more

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