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CellTradein.com - Gave less than 1/3 quoted price, threatened to sue me
I sent CellTradein.com a used HTC Dash in pretty good condition. It's an old phone, it had a few nicks here and there, so I sent it in as Average condition. They quoted me $30. They sent me a USPS label, so I mailed it to them. A week later, I got a PayPal notice for $7 with the subject "Broken Phone Submitted." The phone I sent in was not broken in any way, shape, or form. I called their "support number" and e-mailed them. I got no response. After a week, I filed a complaint with the Chicago area BBB, where they are based. I sent them an e-mail informing them that I had reported them and they threatened to sue me for making "false complaints"! According to them, I violated their "user agreement" (which I never agreed to at all. It's not on their site and they didn't e-mail it to me) and sent them a different phone than the one I had agreed to send. Their C.O.O., Kenneth Haller, claimed that he had inspected it himself and that it was missing buttons. I had been using the phone right before I sent it to them as my primary phone and it had no missing or broken buttons. I asked him which specific buttons were broken, but he has since not responded. I told them I wanted the $23 from their quote or the phone returned. Mr. Haller said that the phone had probably already been parted out and if it hadn't, he would return it at my expense. Since it's been over a week since that time, I have to assume that it has been parted out and he has no intention of returning it or paying me the quoted price. They didn't even wait to hear from me before destroying my phone! I e-mailed him the same day I got the PayPal e-mail, so he must have known I wanted it back if I wasn't being given the quoted amount. This is horrible customer service, essentially stealing phones from people and giving them far less than the amount quoted. Stay away!
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